June 22, 2023

Studio Insights: Use Employee Retention to Drive CX and Profits

Our co-founder talks to Jessica LaChance of Boutique Fitness Solutions about how employee engagement can positively impact your bottom line.

Can who you hire impact client retention and revenue? And how do they influence the customer experience?

Walla co-founder, Laura Munkhom, spoke with a fellow female executive studio success expert, Jessica LaChance of Boutique Fitness Solutions, about the importance of employee engagement and company culture as a strategy to drive profitability, taking inspiration from the Ritz Carlton.

Listen to our webinar now and see the best ways to create cohesion amongst your staff! Your clients are guaranteed to feel that!

Customer retention is the key

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What are the most relevant factors to consider?

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Don’t overspend on growth marketing without good retention rates

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What’s the ideal customer retention rate?

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Next steps to increase your customer retention

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